Frequently Asked Questions

Not at all. Many clients choose to be away during their cleaning.
We'll communicate with you throughout the visit, so you'll always know when we've arrived and when we've finished.
No. We bring our own professional-grade cleaning supplies and equipment, so you don't have to provide anything.
We simply ask that personal belongings, clothing, toys, and other clutter be picked up before we arrive. This allows us to focus our time on cleaning rather than organizing and helps us provide the best possible results.
We love pets! For everyone's safety, we ask that all pets are securely contained during your cleaning appointment. If there's anything we should know about your pets beforehand, please let us know.
Payment is due before your scheduled cleaning. We accept credit and debit cards, ACH bank transfers, and Apple Pay.
We understand that plans change. We kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer that time to another client.
If you have any concerns after your cleaning, please let us know within 24 hours. If we missed an area included in your service, we'll gladly return to address it at no additional charge. If accidental damage occurs during your cleaning, please notify us as soon as possible. We're fully insured and will work with you to resolve the situation promptly.

Simply complete our estimate request form and tell us a little about your home. We'll review your information and email you a personalized estimate.
That's perfectly okay! Just tell us a little about your home and what you're hoping to accomplish. We'll recommend the service that best fits your needs.
Every home is unique. Your estimate is based on factors such as your home's size, condition, the service you're requesting, and any additional tasks you'd like included.
Each service includes a detailed checklist designed for that specific visit.
Whether you're scheduling a Deep Clean, Recurring Housekeeping, or Move-In/Move-Out Clean, you'll know exactly what's included before your cleaning.
A Deep Clean is a more detailed service designed for homes that haven't been professionally cleaned recently or need extra attention.
Once your home has been deep cleaned, Recurring Housekeeping helps maintain that level of cleanliness through regular visits.
Absolutely.
Every home is different, and we're happy to tailor your cleaning to your needs. If you'd like extra services—such as interior windows, oven cleaning, or refrigerator cleaning—we can include them as Home Refreshes.
No. We clean interior windows as part of our Home Refresh services, but we do not provide exterior window cleaning or other exterior home cleaning services.

Thank you for considering The Wren House to care for your home. If there's anything else you'd like to know, we'd be happy to help.